Lauren Conway

Executive Director

As Executive Director of the Beauty Changes Lives Foundation, Lauren Conway draws on more than a decade of experience in strategic planning, marketing communications and operations management within the beauty sector. Over the past ten years, Lauren has held a series of progressive leadership responsibilities within the Pivot Point International family, including fundraising, philanthropy and event planning. And from a practical perspective, Lauren’s background as a licensed cosmetologist and salon manager provides her with “real-world” perspective on the dynamics of the professional beauty industry.

Lauren draws on her collective beauty experiences to lead planning of the annual Beauty Changes Lives Experience and Legacy Award Dinner, two signature fundraisers for the Foundation. She also oversees scholarship operations, administration, marketing and fundraising while serving as an industry liaison with Beauty Changes Lives partners. Lauren is committed to growing the Foundation as it continues its mission to position beauty as a first-choice career.

Katherine Gould

Scholarship Administrator

Katie brings a beauty-centric background to her role as Scholarship Administrator at the Beauty Changes Lives Foundation. Prior to joining the Foundation in October 2018, Katie curated editorial/social content and coordinated digital marketing campaigns for Behind The Chair. Her media background is complemented by experience in the beauty wholesale and event planning sectors. A believer in giving back to serve the common good, Katie leads an outreach team at City Church Chicago where she works alongside more than 100 volunteers through different outreach efforts. She is greatly passionate around providing free haircuts to the homeless every year through this team. As Scholarship Administrator, Katie is responsible for managing the Foundation’s scholarship calendar, coordinating competition judging and serving as a liaison with scholarship winners. She is a licensed cosmetologist in the state of Illinois and earned a Bachelor of Science in Business Administration at Roosevelt University.

Susan Miller

Media Relations

Susan Miller manages Beauty Changes Lives’ media relations. For more than 20 years, Susan has worked with non-profit, business-to-business and business-to-consumer organizations to craft meaningful messages aligned with their target audiences. In addition to consulting on strategy and message development, Susan enjoys helping leaders effectively deliver their messages in a manner that resonates with key constituents. She is a graduate of Purdue University and lives near Indianapolis. Susan may be contacted at

Our team is growing! We’re looking for a Development Manager, if you’re interested email your resume and cover letter to